Services
Four pillars, one environment.
The four pillars organise the work. Start from a pillar, a capability, a problem or an outcome.
Core capability pillars
Choose a pillar.
Pillar 01 // AutomateAI & AutomationAI and automation that work inside your business, safely.AI EmployeesAI AssistantsAI ChatWorkflow AutomationAI IntegrationsAI ArchitectureAI GovernanceAI DeploymentExplore AI & Automation 
Pillar 02 // SecureIdentity & CybersecurityThe right people have the right access, and you can show it.Identity Governance & Administration (IGA)Identity GovernanceIdentity EngineeringAccess ManagementPrivileged Access Management (PAM)Cybersecurity Governance & CompliancePenetration TestingEndpoint SecurityExplore Identity & Cybersecurity 
Pillar 03 // ManageManaged ITTechnology that is looked after, not left to one person.Endpoint ManagementCloud Workplace ManagementBackup & RecoveryUser Onboarding & OffboardingMonitoring & MaintenanceIT Planning & LifecycleExplore Managed IT - Pillar 04 // BuildDigital TransformationSystems that connect, and keep up as the business changes.Cloud Migration & ModernisationSystems IntegrationWeb & Platform DevelopmentHosting & MaintenanceSEO & AnalyticsExplore Digital Transformation
Capability explorer
The capability system.
Pillar 01 // Automate
AI & Automation
AI and automation that work inside your business, safely.
Core capabilities
01AI Employees
Digital AI workers that take on defined, repetitive tasks, like a team member with a clear job description.
02AI Assistants
Assistants that help your team find answers and get work done, using your own information.
03AI Chat
Conversational AI on your website and channels, answering customers in plain language.
04Workflow Automation
Multi-step business processes that run on their own, with people where judgement matters.
05AI Integrations
AI connected to the websites, systems and tools you already use.
06AI Architecture
A plan for how AI fits your wider technology: data, systems, access and security.
07AI Governance
Practical controls that make AI safe to use: what it can see, what it can do, who is responsible.
08AI Deployment
Moving from AI experiments to AI that is used every day.
Also within this pillar
Typical starting points
- An AI employee handling routine admin requests
- A website assistant answering customer questions
- The same information no longer typed into two systems
- An AI pilot turned into something the team uses every day
Ways to engage: Advisory · Design · Implementation · Support · Optimisation
Pillar 02 // Secure
Identity & Cybersecurity
The right people have the right access, and you can show it.
Core capabilities
01Identity Governance & Administration (IGA)
Accounts and access created, changed and removed as people join, move and leave, with requests and approvals that leave a record.
02Identity Governance
Setting the rules for who may hold which access, and making reviews a routine rather than a scramble before an audit.
03Identity Engineering
Designing how identities are created, connected and kept in step across the applications the business uses.
04Access Management
One secure way in, and a second check that a stolen password cannot beat.
05Privileged Access Management (PAM)
Administrator and other high-impact accounts controlled: who can use them, when, and with a record of what was done.
06Cybersecurity Governance & Compliance
Security policies, risks and controls set out clearly, so the business can answer the questions customers, insurers and auditors ask.
07Penetration Testing
Systems, applications and access tested under agreed rules, with findings ranked by risk and a plan to fix them.
08Endpoint Security
The devices people work on are hardened, protected and kept up to date, and only trusted devices reach business data.
Also within this pillar
Typical starting points
- Leavers lose access on the day they leave
- Evidence for an audit, insurer or customer security questionnaire
- An identity project that needs engineering capacity to finish
- Moving everyone to MFA without a flood of lock-outs
Ways to engage: Advisory · Design · Implementation · Support · Optimisation
Pillar 03 // Manage
Managed IT
Technology that is looked after, not left to one person.
Core capabilities
01Endpoint Management
Laptops, desktops and phones set up to a standard and kept up to date.
02Cloud Workplace Management
The cloud services your team works in every day, set up properly and kept tidy.
03Backup & Recovery
Backups that have been checked, and a plan for what happens when something is lost.
04User Onboarding & Offboarding
People set up quickly, and their access and devices dealt with when they leave.
05Monitoring & Maintenance
Keeping an eye on what matters, so problems are found before people notice them.
06IT Planning & Lifecycle
A plan for what to replace, retire or improve next, and roughly when.
Also within this pillar
Typical starting points
- IT that depends on one person, or on a friend of the business
- Every new starter set up the same way, first time
- A clear list of what to fix, replace or retire next
Ways to engage: Advisory · Design · Implementation · Support · Optimisation
Pillar 04 // Build
Digital Transformation
Systems that connect, and keep up as the business changes.
Core capabilities
01Cloud Migration & Modernisation
Moving from ageing on-premises systems and unmanaged tools to cloud services that are set up properly.
02Systems Integration
Systems that share the information they should.
03Web & Platform Development
Your website or platform, built and run inside the same environment as everything else.
04Hosting & Maintenance
Hosted, backed up and kept up to date by someone accountable.
05SEO & Analytics
Found by the right people, and measured in a way that respects them.
Also within this pillar
Typical starting points
- Ageing systems that do not connect to each other
- A setup that grew without a plan
- Deciding what to modernise first
Ways to engage: Advisory · Design · Implementation · Support · Optimisation
Beyond the four pillarsFour pillars organise the work; related needs fit inside them.Describe what you need
Beyond the four pillars
The pillars organise the work. They do not fence it in.
Four pillars organise the work; related needs fit inside them.
Ways to engage, across every pillar
- Advisory
- Design and engineering
- Implementation and integration
- Ongoing support
- Review and optimisation
By role
Where it usually starts, by seat.
Challenge
IT depends on one person
Approach
Document the environment, then put upkeep on a plan
Challenge
A customer or insurer is asking security questions
Approach
Get access under control and keep the evidence in one place
Challenge
Several suppliers, nobody owns the whole picture
Approach
One partner across the environment, scope agreed up front
Challenge
Onboarding takes days and depends on a checklist
Approach
One joiner process for accounts, devices and access
Challenge
The same data is typed into several systems
Approach
Connect the systems and automate the hand-offs
Challenge
Approvals are chased by email
Approach
Requests routed to the right approver, tracked end to end
Challenge
An identity project has stalled
Approach
Engineering capacity to design it properly and finish it
Challenge
Systems that do not connect
Approach
Integrate through supported interfaces, one step at a time
Challenge
No time for planned upkeep
Approach
Devices, updates and backups on a routine
Challenge
Access reviews are a scramble before every audit
Approach
Scheduled reviews that owners can actually complete
Challenge
Administrator accounts are shared or used day to day
Approach
Separate, controlled privileged access, with a record
Challenge
Staff are using AI tools with business data
Approach
Governed AI: what it can see, what it can do, who owns it
Where to start
Start from whatever you already know.
Some people arrive knowing the service they want. Most arrive with a problem, or an outcome in mind. All of those are good places to start.
- I know what I needBrowse every capability, grouped by pillar.Browse capabilities
- I know the problemStart from what is getting in the way.Start from a problem
- I know the outcomeStart from what you want to be true.Start from an outcome
- Help me work it outA short, private diagnostic that points to where to look first.Run the diagnostic
By capability
Every capability, by pillar.
Core capabilities are the main sections of each pillar page. Related work sits close to them and anchors to the same pillar. The lists are representative, not exhaustive.
Identity & Cybersecurity
- Identity Governance & Administration (IGA)
- Identity Governance
- Identity Engineering
- Access Management
- Privileged Access Management (PAM)
- Cybersecurity Governance & Compliance
- Penetration Testing
- Endpoint Security
- Identity and access management (IAM) programmesrelated
- MFA and passwordless roll-outrelated
- Application onboarding and single sign-onrelated
- Access reviews and audit evidencerelated
- Zero Trust planning, starting from identityrelated
- Security engineering for identity and cloud servicesrelated
- Identity platform health checksrelated
Managed IT
- Endpoint Management
- Cloud Workplace Management
- Backup & Recovery
- User Onboarding & Offboarding
- Monitoring & Maintenance
- IT Planning & Lifecycle
- Day-to-day IT support, within an agreed scoperelated
- Technology management and supplier coordinationrelated
- Account and licence clean-uprelated
- Device and configuration standardsrelated
- Documentation of your environmentrelated
By problem
Start from what is getting in the way.
Common situations, in the words people use for them, and the pillars they usually involve. Most touch more than one.
Leavers keep access, and nobody is sure who can reach what
Usually involves: Identity & Cybersecurity
A customer, insurer or auditor is asking security questions we can only partly answer
Usually involves: Identity & CybersecurityManaged IT
Our IT depends on one person, or is fixed only when it breaks
Usually involves: Managed IT
New starters wait days for a laptop and the right access
Usually involves: AI & AutomationIdentity & CybersecurityManaged IT
People type the same information into several systems
Usually involves: AI & AutomationDigital Transformation
We want to use AI but do not know where it is safe or worth it
Usually involves: AI & AutomationIdentity & Cybersecurity
Our systems are ageing and do not talk to each other
Usually involves: AI & AutomationDigital Transformation
By outcome
Start from what you want to be true.
The results businesses usually come to us for, and where the work for each one sits.
Be able to show who has access to what, and why
Usually involves: Identity & Cybersecurity
Reduce the ways an attacker could get in
Usually involves: Identity & CybersecurityManaged IT
Everyday technology that is looked after, not left to chance
Usually involves: Managed IT
Less manual work, fewer errors from re-keying
Usually involves: AI & Automation
Systems that connect instead of a pile of separate tools
Usually involves: AI & AutomationDigital Transformation
A clear plan for what to change next, and in what order
Usually involves: Managed ITDigital Transformation
Not sure which pillar you need?
Most problems touch more than one. Tell us what is getting in the way, and we will work out where to start.